I need information regarding what online chat tools you and/or your organization use to support your clients/customers. Some things in which I am interested:
; Name of service
; Do you host the solution or outsource it?
; What is your staffing model? I.e., do phone staff support online chat or do you have a separate staff for online support?
; Are you happy with the service? What would you change for the better?
Thank you in advance for any information.
Please post your responses to this post. Thanks much!